GoldenBet Terms and Conditions — Know the Rules

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and GoldenBet ("GoldenBet", "we", "us", "the platform"). By accessing goldenbet.today, downloading the GoldenBet app, registering an account, or placing any bet or wager on the platform, you confirm that you have read these Terms in full and agree to be bound by them.

GoldenBet reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of GoldenBet after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.

These Terms apply to all products and services offered by GoldenBet, including sports betting, casino games, live dealer games, fishing games, instant win titles, and any promotional offers or bonuses.

2 Eligibility

To register and use a GoldenBet account, you must meet all of the following requirements:

• Age: You must be at least 18 years of age. GoldenBet operates a strict 18+ policy with no exceptions.
• Legal capacity: You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• Not self-excluded : You must not have previously self-excluded from GoldenBet or any affiliated platform.
• Single account: You must not already hold an active or suspended GoldenBet account.
• Accurate information: You must provide truthful, accurate, and complete information during registration.

GoldenBet reserves the right to request proof of age and identity at any time. If a player is found to be underage, the account will be closed immediately, all pending withdrawals cancelled, and any deposited funds returned to the original payment source. Winnings generated by an underage account will be forfeited.

3 Account Registration

Each player is permitted to hold one GoldenBet account only. This applies per person, per household address, per IP address, and per device. GoldenBet uses automated systems to detect duplicate accounts. If duplicate accounts are identified, GoldenBet reserves the right to close all associated accounts and withhold any balances pending investigation.

During registration, you are required to provide your full legal name, date of birth, a valid email address, and a mobile number. This information must match the identity documents you provide during verification. Providing false information is a breach of these Terms and may result in permanent account closure.

You are responsible for maintaining the confidentiality of your GoldenBet username and password. GoldenBet will never contact you to ask for your password. Any activity carried out on your account using your login credentials is your responsibility unless you have reported a security breach to GoldenBet support before the activity occurred.

GoldenBet may require identity verification (KYC) at any point — including before processing withdrawals, after large wins, or as part of routine compliance checks. Required documents typically include a government-issued photo ID and proof of payment method. Failure to complete verification within the requested timeframe may result in account suspension.

4 Deposits and Payments

GoldenBet accepts deposits via bKash, Nagad, Rocket, and other payment methods listed on the deposit page at the time of transaction. The minimum deposit on GoldenBet is BDT 100. There is no maximum deposit limit, though GoldenBet may apply transaction limits for compliance purposes.

All deposits must be made from payment accounts that are registered in your own name. GoldenBet does not accept deposits from third-party accounts. If a deposit is received from a third-party source, GoldenBet reserves the right to reverse the transaction and suspend the account pending investigation.

• Minimum deposit: BDT 100
• Accepted methods: bKash, Nagad, Rocket, and other listed methods
• Processing time: Deposits are credited instantly in most cases
• Currency: All transactions on GoldenBet are processed in BDT
• Third-party deposits: Not permitted under any circumstances

GoldenBet does not charge fees on deposits. However, your payment provider may apply their own transaction fees. GoldenBet is not responsible for fees charged by third-party payment services.

5 Withdrawals

GoldenBet processes withdrawal requests to the same payment method used for the most recent deposit. You cannot withdraw to a different bKash or Nagad number than the one on file for your account. This policy exists to prevent fraud and comply with anti-money laundering regulations.

The minimum withdrawal amount on GoldenBet is BDT 500. Withdrawal requests are typically processed within 5 minutes during normal operating hours. In some cases, particularly for large amounts or accounts undergoing verification, processing may take up to 24 hours.

• Minimum withdrawal: BDT 500
• Processing time: Usually under 5 minutes; up to 24 hours in some cases
• Verification requirement: KYC must be completed before first withdrawal
• Withdrawal method: Must match the deposit method on file
• Bonus funds: Cannot be withdrawn directly — only qualifying winnings

GoldenBet reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms. In such cases, GoldenBet will notify the player and may request additional documentation before releasing funds.

Players who have active bonus funds in their account must meet the applicable wagering requirements before a withdrawal can be processed. Requesting a withdrawal before meeting wagering requirements will result in the forfeiture of the bonus and any winnings generated from it.

6 Bonuses and Promotions

GoldenBet offers a range of bonuses and promotions, including the 200% welcome bonus of up to BDT 10,000 for new players. Each bonus is subject to its own specific terms, which are published alongside the offer. In the event of any conflict between a specific bonus term and these general Terms, the specific bonus term takes precedence.

All bonuses on GoldenBet are subject to wagering requirements. This means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings can be withdrawn. The wagering requirement for each bonus is clearly stated in the offer details.

• Welcome bonus: 200% on first deposit, up to BDT 10,000
• Wagering: Applies to all bonuses — check individual offer terms
• Eligibility: One welcome bonus per player, per household, per device
• Expiry: Bonuses expire if wagering requirements are not met within the stated period
• Game contributions: Not all games contribute equally to wagering requirements

GoldenBet reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. If a bonus is cancelled after it has been credited to your account, GoldenBet will remove the bonus funds and any winnings generated solely from those funds. Deposited funds will not be affected.

7 Gameplay Rules

All games available on GoldenBet are provided by certified third-party game providers. Each game operates according to its own rules, which are accessible within the game interface. GoldenBet is not responsible for the outcome of individual games, as all results are determined by certified random number generators (RNGs) or live dealer procedures.

In the event of a technical error during a game — including disconnections, software malfunctions, or display errors — GoldenBet reserves the right to void the affected round and return the stake to the player's account. GoldenBet will not honour payouts that result from a technical error that produced an incorrect result.

For sports betting, GoldenBet reserves the right to void bets placed on events where the odds were clearly incorrect due to a pricing error. In such cases, the stake will be returned to the player's account. GoldenBet's trading team makes final decisions on disputed sports betting outcomes.

Players are expected to use GoldenBet's games for personal entertainment only. The use of automated betting software, bots, scripts, or any system designed to gain an unfair advantage is strictly prohibited and will result in immediate account closure.

8 Prohibited Conduct

The following activities are strictly prohibited on GoldenBet and will result in account suspension, permanent closure, and forfeiture of balances:

• Creating more than one GoldenBet account
• Providing false or misleading information during registration or verification
• Using another person's identity or payment method
• Attempting to exploit technical errors or software bugs for financial gain
• Using automated software, bots, or scripts to place bets
• Colluding with other players in poker, live games, or any competitive format
• Abusing bonuses or promotions in any way, including coordinated abuse across multiple accounts
• Using a VPN or proxy to circumvent geographic or account restrictions
• Engaging in any activity that GoldenBet reasonably believes constitutes money laundering or fraud
• Threatening, harassing, or abusing GoldenBet staff or other players

GoldenBet cooperates fully with law enforcement agencies and regulatory bodies. If GoldenBet suspects that an account is being used for illegal activity, it will freeze the account, preserve all relevant records, and report the matter to the appropriate authorities.

9 Responsible Gaming

GoldenBet is committed to promoting responsible gambling. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available to all registered players at any time through the account settings menu.

If you feel that your gambling is becoming a problem, GoldenBet encourages you to use the self-exclusion feature, which allows you to block access to your account for a period of your choosing — from 24 hours to permanent closure. During a self-exclusion period, GoldenBet will not send promotional communications to the excluded account.

GoldenBet does not extend credit to players and does not encourage players to gamble beyond their means. If you need support with problem gambling, please visit the Responsible Gaming page for resources and guidance.

10 Privacy and Data

GoldenBet collects and processes personal data in accordance with its Privacy Policy, which is available at goldenbet.today/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

GoldenBet uses your data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform. GoldenBet does not sell your personal data to third parties. Data is shared only with payment processors, identity verification services, and regulatory bodies as required.

All data transmitted between your device and GoldenBet is protected by SSL encryption. GoldenBet stores account data on secure servers with restricted access. You have the right to request a copy of your data or request deletion of your account at any time by contacting [email protected].

11 Account Termination

You may close your GoldenBet account at any time by contacting support via live chat or email. Before closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to your verified payment method.

GoldenBet reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases involving breach of these Terms, suspected fraud, money laundering, underage gambling, or failure to complete identity verification. In cases of account closure due to a breach, GoldenBet may withhold balances pending investigation.

Accounts that have been inactive for 12 consecutive months may be classified as dormant. GoldenBet will notify the account holder before applying any dormancy policy. Players can reactivate a dormant account by logging in and completing any outstanding verification requirements.

12 Limitation of Liability

GoldenBet provides its platform on an "as is" basis. While GoldenBet makes every effort to maintain 99.9% uptime and accurate game results, it does not guarantee uninterrupted access to the platform. GoldenBet is not liable for losses resulting from platform downtime, technical errors, or third-party service failures beyond its reasonable control.

GoldenBet's total liability to any player in connection with their use of the platform is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. GoldenBet is not liable for indirect, consequential, or punitive damages of any kind.

Gambling involves risk. GoldenBet does not guarantee winnings and is not responsible for financial losses incurred through normal gameplay. Players accept that they may lose their deposited funds and should only gamble with money they can afford to lose.

13 Changes to Terms

GoldenBet reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or an in-platform notification at least 7 days before taking effect, where practicable. Minor changes — such as clarifications or corrections — may be made without prior notice.

The current version of these Terms is always available at goldenbet.today/terms-conditions. The effective date at the top of this page indicates when the Terms were last updated. If you do not agree with any changes to the Terms, you should close your account before the changes take effect.

14 Contact GoldenBet

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, GoldenBet's support team is available 24/7 via live chat on the platform. You can also reach us by email at [email protected].

GoldenBet aims to resolve all complaints within 48 hours. For complex disputes, a full investigation may take up to 14 days. GoldenBet will keep you informed of the progress of your complaint throughout the process.